1. Introduction
At Musa Travels, we prioritize customer satisfaction. This Refund Policy outlines the conditions under which refunds are processed for services such as flight bookings, visa assistance, and travel packages.
2. Eligibility for Refund
- Refund requests must be submitted within 7 working days of the booking cancellation.
- Airline tickets are subject to airline refund policies.
- Visa service fees are non-refundable once submitted to the embassy.
- Travel packages may have partial refunds depending on third-party provider terms.
3. Non-Refundable Items
Certain fees are strictly non-refundable, including:
- Processing or service charges
- Visa application fees
- Third-party convenience charges
4. Refund Processing Time
Approved refunds will be processed within 10–15 business days. The time may vary depending on the bank or payment provider.
5. Mode of Refund
Refunds will be issued to the original payment method used during the booking.
6. Contact for Refunds
If you believe you are eligible for a refund, please contact us:
Email: web.musatravels@gmail.com
Phone: +968 9592 3226